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This page is a collection of all the known bugs in the game.

To see new bugs or check to see if an old bug's status has changed, you may need to refresh the page. (Do not use the refresh button your browser, use the link in the preceding sentence.)


Legend
Status This may either be "Pending" or "FIXED". Pending means the bug is known, but the fix is in progress. Fixed means that it has been fixed. If you are still affected when it reads fixed, you may need to clear your cache.
Update This means that some changes have been synced to the game concerning the situation, but the bug may still affect some users.
Description This is a brief overview of what the bug does, and a way for you to identify if you are affected by it.
What to do This is what some players have found worked, or a sort of "temporary workaround" until the glitch is fixed. Or it may be instructions for what to do with missing items.

Known BugsEdit

  • AvalonRose

    Hey guys. Sorry about the trouble you guys are having accessing the game. We're trying to collect information about this bug so we can work on a solution, but we're going to need your help.

    We're going to need you to run a "trace route" on a particular server to see if you are being blocked. The more players experiencing this issue that run this test, the easier we'll be able to figure out what the problem is.

    Steps:
    1) Open Start Menu
    2) Select "Run..."
    3) Type "cmd" (no quotes) - This will open the Command Prompt
    4) Type "tracert 209.132.252.220" (no quotes)
    5) Allow trace route to complete (should be fairly quick)
    6) Right Click on Command window and choose "Select All"
    7) Press Enter (this will Copy the text)
    8) Reply to this thread by pasting in contents of Command window. The part we need starts with "Tracing route to www...." and ends with "Trace complete".

    The first line of the trace route (starts with "1") will have an IP address at the end. Remove that IP address before posting your message. See below:

    1

    Read more >
  • AvalonRose

    Status: Fixed

    Description: Players have an object labeled Null in their Gift Box.

    What to do: Do not try to sell the Null object. This will cause all other gifts in your Gift Box to disappear. If you already attempted to sell the Null object and your gifts disappeared contact Support for reimbursement. Also contact Support to have the Null object(s) removed.

    Read more >
  • AvalonRose

    Lilikoi

    June 3, 2010 by AvalonRose

    Status: Fixed.

    Description: Players do not receive Lilikoi after being the first one to click on the wall post.

    What to do: Meteor Games is aware of the problem and a fix is in the works.

    Read more >
  • Goldenguppies

    Mutant links

    May 20, 2010 by Goldenguppies

    Status: FIXED

    Description: Players will find they are unable to claim anything from their feeds. There will be neither pop-ups in the game, nor any coins mysteriously added to their balance.

    What to do: Upon closer examination and comparison, we can see that links have gone "mutant". For example, a normal link looks like this:


    This is extremely time consuming however, so you may find it more worthwhile to actually abandon posts until this gets fixed.

    Read more >
  • Goldenguppies

    Status: Pending.

    Description: Players who have completed all the steps to becoming a True Islander are unable to unlock the Soybeans crop.

    What to do: Support can not unlock the crop. You will have to wait until they find a fix for the problem.

    Read more >
  • Goldenguppies

    Greek

    May 11, 2010 by Goldenguppies

    Status: Fixed

    Description: Players using the Greek language option will find the game will not load for them. They will receive an error similar to one below:


    Parse error: syntax error, unexpected ';', expecting ')' in /home/mgweb/core3/cache/CACHE_lang_tables.lang_id=8.game_id=3.table_id=1.php on line 733

    What to do:

    1. Load the Little Rock Pool application. You can find it here: http://apps.facebook.com/rockpool/ (If you have not already added this application, it is safe to add, since it is an application also made by Meteor Games.
    2. You will see a little box of text at the top. Click the "Click here to play in English". Little Rock Pool will now change to English settings.
    3. Close all the game windows, whether it is of Island Paradise or Little Rock Pool.
    4. Log out of Facebook.
    5. Log back into Facebook.
    6. Load Island Paradise. It should now open in English. You can choose to change it to any other language other than Greek until the bug is fixed.

    Translation into Greek:

    1. Τοποθέτηση του Little Rock Pool εφαρμογή. Μπορείτε να το βρείτε εδώ: http://apps.facebook.com/rockpool/ (Εάν δεν έχετε ήδη προσθέσει αυτήν την εφαρμογή, είναι ασφαλές να προσθέσω, δεδομένου ότι είναι μια εφαρμογή, επίσης, εκ μέρους της Meteor Games.
    2. Θα δείτε ένα μικρό κουτί κειμένου στην κορυφή. Κάντε κλικ στο "Κάντε κλικ εδώ για να παίξετε στην αγγλική γλώσσα". Little Rock Pool θα αλλάξει τώρα στα αγγλικά ρυθμίσεις.
    3. Κλείστε όλα τα παράθυρα παιχνίδι, είτε είναι από το νησί παραδείσου ή Little Rock πισίνα.
    4. Έξοδος του Facebook.
    5. Συνδεθείτε πίσω στο Facebook.
    6. Paradise Island Φορτίου. Θα πρέπει τώρα να ανοίξει στα αγγλικά. Μπορείτε να επιλέξετε να το αλλάξετε σε οποιαδήποτε άλλη γλώσσα εκτός από ελληνικά μέχρι το σφάλμα διορθώνεται.

    Please note that the Greek translation was made using http://translate.google.com/ , so there may be grammatical errors aplenty.

    Read more >
  • Goldenguppies

    Status: Pending.

    Description: Players will find the barn go missing on their island.

    What to do: Check your storage! If it isn't there yet, you probably just have to wait a bit, refresh the game and recheck storage. Some players will find their barn is reset to level 1, or have issues with upgrading it again after this occurs. Send a ticket to Support if this occurs, Support can fix your barn for you, as long as you tell them what level your barn was on/how many supplies you're missing.

    Read more >
  • Goldenguppies

    Status: Pending.

    Description: Players attempting to revive their neighbors' crops, even when they have sufficient Tiki Power to do so, will find they cannot do it. It does not seem to affect all neighbors or all players however.

    Read more >
  • Goldenguppies

    No Pop-up

    April 30, 2010 by Goldenguppies

    Status: FIXED

    Description: Players clicking on posts from their friends that give coins, experience or an adoptable animal will not receive a pop-up when the load the game. The coins, experience and animals still are credited correctly however, so this seems to only be a display issue. (Keep in mind that adoptable animals may have been adopted by another player before you, so you may not get the animal despite the fact you clicked it.)

    Read more >
  • Goldenguppies

    Island Confusion

    April 29, 2010 by Goldenguppies

    Status: Pending

    Description: Players will find upon visiting a neighbor that their own island is confused with one of a neighbor's such that they cannot visit the neighbor's island and are told that their island is their neighbor's.

    What to do: Players have nothing to worry about since this does not seem to affect the neighbor - they still have their island completely intact. It just means you can't steal from that one neighbor.

    Read more >
  • Goldenguppies

    Status: Pending

    Description: Players may find that they have spun the Tiki Wheel more times that the trophy actually records.

    What to do: DO NOT contact support about this, they cannot fix trophies. All players affected will just have to wait for the bug to be fixed.

    Read more >
  • Goldenguppies

    Status: FIXED. Old spins do not seem to count however, but new ones are being recorded correctly.

    Description: Players who have spun the wheel for more consecutive days than just one will notice that the bonus multiplier is still stuck on 1.

    Read more >
  • Goldenguppies

    Status: Pending.

    Description: Players will click the large red button and find the wheel won't spin. No worries! The wheel will be around for much longer than the 7 days needed to obtain the Habitual Spinner trophy, so don't panic.

    Read more >
  • Goldenguppies

    Status: FIXED

    Description: Player's clicking on a friend's post will find that they are directed to the game and the pop-up will say "Thank you for supporting Island Paradise! You earned 400 coins and unlocked Soybeans in the shop.." rather than what it is supposed to say. This can occur even when you have already unlocked Soybeans and the coins may or may not stick.

    Read more >
  • Goldenguppies

    Status: Pending.

    Description: Players will find they are charged 1 to 3 coins each time the game saves when they go fishing.

    What to do: Don't fish, that is the simplest way not to lose coins due to this glitch. Or else, if you feel you have lost a significant number of coins, file a ticket with Support for reimbursement. Otherwise, don't. support is already several weeks backlogged.

    Read more >
  • Goldenguppies

    Protected Chickens

    April 18, 2010 by Goldenguppies

    Status: Pending.

    Description: Players who have Chickens on their islands will find that they are protected, even without the Chicken Coop on their islands.

    Read more >
  • Goldenguppies

    Status: Pending

    Description: Newly planted trees or newly placed animals will revert to saplings and babies if the boost is used on them.

    Read more >
  • Goldenguppies

    Status: Pending

    Description: Players can harvest crops and find that the counters do not register them.

    What to do: Support cannot fix this, so players can either choose to continue planting more of the same crop, or move on to other crops.

    Read more >
  • Goldenguppies

    Status: Pending.

    Description: Animals placed into barn will "disappear".

    What to do: Refreshing and rechecking the barn will show that the animals are there.

    Read more >
  • Goldenguppies

    Missing Crops

    April 17, 2010 by Goldenguppies

    Status: Pending.

    Update: Two fixes have been synced on Thursday, May 20th. It is too early at this stage to tell if these fixes have completely eliminated the problem.

    Description: Planted crops will disappear even after saving.

    What to do: There is no fix, but if you have lost coins, you can file with Support for reimbursement. Some players have found that using a Mega or a Tiki seeder decreased the frequency of disappearing crops, while others will find the opposite is true. Yet others will seed a few plots, save, refresh a few times, then continue the cycle to minimize losses.

    Read more >
  • Goldenguppies

    Frozen Neighbar

    April 17, 2010 by Goldenguppies

    Status: FIXED.

    Description: Neighbors' levels and experience will remain "frozen" even though they continue to move up.

    Read more >
  • Goldenguppies

    Turkish

    April 17, 2010 by Goldenguppies

    Status: Fixed.

    Description: Players with the Turkish language setting will not be able to play.

    What to do: There is no fix, but they can still play by going here: http://apps.facebook.com/myownisland/gift/send_index and changing the language setting from Turkish to English.

    Read more >
  • Goldenguppies

    Lost Gifts

    April 17, 2010 by Goldenguppies

    Status: Pending.

    Update: A fix was put out, so some problems may have been decreased, but the problem is not altogether fixed.

    Description: Players may find large numbers of gifts lost. There is no fix for this, nor will Support reimburse lost gifts because they did not register correctly with server, so they cannot check how much you may or may not have lost.

    Read more >
  • Goldenguppies

    Status: Pending.

    Description: By clicking very fast upon an animal, players can make it disappear. Waiting a short amount of time or reloading the game will make them come back, but it is still recommended players not do this in case their animals disappear for good.

    Read more >
  • Goldenguppies

    Fishing problems

    April 17, 2010 by Goldenguppies

    Status: Pending.

    Update: Players who experienced the glitch after upgrading should have it fixed after one round of faulty fishing. The other fishing issues are not yet resolved.

    Description: Players may find that after casting their nets, the fishing timer continually resets and they are unable to harvest or players may also experience their Fish Schools continually disappearing.

    What to do: Get yourself a Seagull. They'll provide the mackerel needed for various recipes.

    Read more >
  • Goldenguppies

    Island Name

    April 17, 2010 by Goldenguppies

    Status: FIXED.

    Description: Customized island names may continually revert back to "My Island".

    Read more >
  • Goldenguppies

    Tiki Power

    April 17, 2010 by Goldenguppies

    Status: Pending.

    Description: Players may find that when they revive neighbor's dead crops they gain rather than lose Tiki Power.

    Read more >

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